ORDER CANCELLATION POLICY

Effective Date: October 1, 2026

At Crack Ass of Dawn Coffee, we begin processing orders as quickly as possible so your coffee can get on its way.

1. CANCELLATION WINDOW

You may request cancellation of an order within 15 minutes of placing your order, provided the order has not already entered processing, fulfillment, or shipment.

To request a cancellation, contact us immediately at:

crackassofdawncoffee@zohomail.com

Please include your order number and the name associated with the order.

2. AFTER THE CANCELLATION WINDOW

Once an order has entered processing, fulfillment, packaging, or shipment, we cannot guarantee that the order can be canceled.

If the order can no longer be canceled, any return or refund will be handled according to our Refund & Return Policy and applicable law.

Because coffee, tea, and other consumable products are food products, we generally cannot accept returns of opened or used consumable products.

3. SHIPPING CANCELLATIONS

Once an order has been shipped or transferred to a shipping carrier, it cannot be canceled through our store.

Customers may contact us regarding the situation, but any available resolution will be handled according to our Refund & Return Policy.

4. ACCIDENTAL OR DUPLICATE ORDERS

If you accidentally place an order or submit a duplicate order, contact us immediately.

crackassofdawncoffee@zohomail.com

We will make reasonable efforts to cancel the order before processing begins.

Once an order has entered fulfillment, cancellation may no longer be possible.

5. REFUNDS FOR APPROVED CANCELLATIONS

If a cancellation is approved before fulfillment, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear depends on the customer's bank, card issuer, or payment provider and is outside our control.

6. FRAUDULENT OR SUSPICIOUS ORDERS

We reserve the right to cancel or place a hold on an order when we reasonably suspect fraudulent activity, unauthorized payment, misuse of the Site, pricing errors, or other unlawful activity.

When appropriate, amounts actually charged for a canceled order will be refunded to the original payment method.

7. OUT-OF-STOCK OR UNAVAILABLE PRODUCTS

If we are unable to fulfill an order because a product becomes unavailable, we may cancel the affected order or affected portion of the order and issue an applicable refund.

We will make reasonable efforts to notify the customer when appropriate.

8. POLICY DOES NOT LIMIT LEGAL RIGHTS

Nothing in this policy is intended to waive or limit any consumer rights that cannot legally be waived under applicable federal, state, or local law.

CONTACT

Crack Ass of Dawn Coffee
Email: crackassofdawncoffee@zohomail.com

THE CRACK RULE:

Order it. Love it. Drink it.

But if you change your mind, tell us quickly—because once that rooster gets your order moving, he's not exactly known for turning around.

 

Additional Information:

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.