REFUND & RETURN POLICY

Effective Date: October 1, 2026

At Crack Ass of Dawn Coffee, we want you to be happy with your order. We also sell food and beverage products, which means there are certain things we cannot safely accept back as returns.

This Refund & Return Policy explains when refunds, replacements, exchanges, and returns may be available.

By placing an order through our website, you acknowledge and agree to this policy, except where applicable law provides otherwise.

1. CONSUMABLE PRODUCTS

Because coffee, tea, and other consumable products are food items, we generally do not accept returns of opened or used coffee, tea, or other consumable products.

For health, safety, and quality-control reasons, we cannot resell products that have been opened, used, or returned after leaving our control.

If you receive a product that is damaged, defective, incorrect, contaminated, or otherwise materially different from what you ordered, contact us promptly so we can investigate and determine an appropriate resolution.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

2. DAMAGED PRODUCTS

If your order arrives damaged, please contact us within 7 days of delivery.

To help us investigate the issue, please provide:

• Your order number;
• Your name;
• A description of the problem;
• Photographs of the shipping package;
• Photographs of the product; and
• Photographs of any visible damage.

Please retain the original packaging until we have completed our review.

If the product was damaged before or during delivery and the issue is determined to be our responsibility, we may provide a replacement, refund, store credit, or another appropriate resolution.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. WRONG PRODUCT

If we accidentally send you the wrong product, please contact us within 7 days of delivery.

Do not return the product unless we specifically instruct you to do so.

If we confirm that we made the error, we will work with you to provide an appropriate resolution, which may include sending the correct product or providing a refund or store credit.

4. MISSING PRODUCTS

If an item appears to be missing from your order, contact us within 7 days of delivery.

We will review the order, fulfillment information, package contents, and shipping information.

If we determine that an item was accidentally omitted from your order, we will work with you to correct the issue.

Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

5. COFFEE FRESHNESS & TASTE

Coffee is a product with subjective taste preferences.

Differences in personal taste, brewing equipment, brewing technique, roast preference, strength preference, or preparation do not necessarily constitute a defective product.

We cannot guarantee that every customer will prefer the flavor profile of every coffee.

However, if you believe a product is defective, stale, contaminated, improperly packaged, or otherwise materially not as described, please contact us so we can investigate.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

6. TEA & OTHER CONSUMABLE PRODUCTS

The same general rules apply to tea and other consumable products sold through the Site.

Opened or used consumable products generally cannot be returned for health and safety reasons.

If a product arrives damaged, defective, contaminated, incorrect, or materially different from what was ordered, contact us promptly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

7. MERCHANDISE RETURNS

Eligible non-consumable merchandise may be returned within [30 days] of delivery, provided that:

• The item is unused;
• The item is in its original condition;
• The item is free from damage, stains, odors, or excessive wear;
• The item is returned with applicable original packaging when reasonably possible; and
• The item was purchased directly from Crack Ass of Dawn Coffee.

Certain merchandise may be designated as final sale and may not be eligible for return unless defective or otherwise required by applicable law.

8. CUSTOMER'S CHANGE OF MIND

Unless otherwise required by applicable law, we are not required to provide refunds simply because a customer changes their mind, ordered the wrong product, ordered the wrong size, or no longer wants the product.

Eligible merchandise returns may be considered under the merchandise return requirements above.

Consumable products generally cannot be returned once shipped.

9. SALE ITEMS

Sale, clearance, promotional, or discounted merchandise may be designated as final sale only.

When an item is final sale, this will be communicated on the applicable product page or during checkout when reasonably possible.

Final-sale restrictions do not apply to defects, incorrect products, or consumer rights that cannot legally be excluded.

10. PERSONALIZED OR CUSTOM PRODUCTS

Personalized, customized, made-to-order, or specially produced products may not be eligible for return or refund unless the product is defective, damaged, incorrect, or otherwise subject to a legal remedy.

11. SHIPPING COSTS

Original shipping charges are generally non-refundable unless:

• We shipped the wrong product;
• The product arrived damaged or defective;
• The order was otherwise incorrectly fulfilled by us; or
• Applicable law requires reimbursement.

For eligible customer-requested returns, the customer may be responsible for return shipping costs.

12. REFUNDS

Once an approved refund is issued, the refund will generally be credited to the original payment method.

The time required for the refund to appear in your account depends on your bank, credit-card company, payment processor, or other financial institution.

We do not control the processing time of your financial institution.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at crackassofdawncoffee@zohomail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crackassofdawncoffee@zohomail.com. Please note that returns will need to be sent to the following address: P.O. Box 94 Randolph, NY 14772

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crackassofdawncoffee@zohomail.com.

13. STORE CREDIT

In certain circumstances, we may offer store credit instead of a monetary refund.

Store credit may be offered for eligible merchandise returns, customer-preference issues, or other situations where a refund is not otherwise required.

Any store credit offered will be subject to the terms communicated when the credit is issued.

14. EXCHANGES

Exchanges may be available for eligible non-consumable merchandise.

Because coffee, tea, and other consumable products are food products, we generally do not exchange opened or used consumable products.

If we send you the wrong product or a product arrives defective or damaged, contact us so we can determine the appropriate resolution.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

15. RETURN AUTHORIZATION

Do not mail merchandise back to us without first contacting customer service.

Unauthorized returns may be delayed, rejected, or otherwise difficult to process.

To request a return, contact:

crackassofdawncoffee@zohomail.com

Include:

• Order number;
• Name used for the order;
• Product being returned;
• Reason for the return; and
• Photographs when applicable.

If your return is approved, we will provide the applicable return instructions.

16. RETURN INSPECTION

Returned merchandise may be inspected before a refund or exchange is approved.

If an item does not meet the eligibility requirements of this policy, we may decline the return or offer another resolution where appropriate.

Nothing in this section limits rights that cannot legally be waived.

17. RETURNED-TO-SENDER ORDERS

If an order is returned to us because of:

• An incorrect or incomplete shipping address;
• Failure to claim the package;
• Refusal of delivery; or
• Another circumstance caused by the customer,

Additional shipping charges may apply if the customer requests that the order be reshipped.

For consumable products, we may be unable to reship or refund the product if its condition or freshness has been compromised.

Any refund will be handled according to this policy and applicable law.

18. LOST OR STOLEN PACKAGES

A package marked as delivered by the shipping carrier is generally considered delivered.

If you cannot locate a package marked as delivered, please contact the carrier first and check with household members, neighbors, and around your delivery location.

We will make reasonable efforts to assist when possible.

However, we cannot guarantee refunds or replacements for packages confirmed by the carrier as delivered and subsequently lost or stolen after delivery.

19. FOOD SAFETY CONCERNS

If you believe a coffee, tea, or other consumable product presents a food-safety concern, do not consume it.

Contact us immediately with your order information and photographs of the product and packaging.

Please retain the product and packaging when reasonably possible so the issue can be investigated.

We may request additional information regarding the product, packaging, lot number, expiration or best-by information, and circumstances surrounding the concern.

20. ALLERGIC REACTIONS

Customers are responsible for reviewing ingredient and allergen information before consuming any product.

If you experience a suspected allergic reaction or other medical emergency, seek appropriate medical attention immediately.

Refund requests related to allergic reactions will be reviewed on a case-by-case basis and in accordance with applicable law.

21. REFUND ABUSE & FRAUD

We reserve the right to investigate suspicious, excessive, fraudulent, or abusive refund and return activity.

Where permitted by law, we may refuse future transactions or refunds when there is reasonable evidence of fraud, intentional abuse, false claims, payment fraud, or repeated misuse of our return or refund procedures.

This provision does not limit legitimate consumer rights.

22. CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a problem with your order, please contact us before initiating a payment dispute or chargeback when reasonably possible.

We will make a good-faith effort to resolve legitimate problems.

We reserve the right to provide transaction, fulfillment, shipping, tracking, communication, and other relevant records to a payment processor, financial institution, or other authorized party when responding to a disputed transaction.

Nothing in this section limits rights provided by applicable law or the rules of the applicable payment network.

23. THIRD-PARTY FULFILLMENT

Certain Crack Ass of Dawn Coffee products may be roasted, packaged, manufactured, stored, or shipped by independent third-party suppliers or fulfillment partners.

If an issue involves a third-party fulfillment partner, we may need to obtain information from that provider before determining an appropriate resolution.

We will make reasonable efforts to assist with legitimate claims.

24. NO POLICY OVERRIDES LEGAL RIGHTS

This policy is not intended to waive, restrict, or eliminate any refund, replacement, warranty, return, cancellation, or other consumer rights that cannot legally be waived.

Where applicable law provides you with greater rights than those stated in this policy, applicable law will control.

25. POLICY CHANGES

We reserve the right to modify this Refund & Return Policy from time to time.

Changes will become effective when posted on the Site unless otherwise stated.

The version applicable to your purchase will generally govern that transaction, subject to applicable law.

26. CONTACT US 

For questions regarding refunds, returns, damaged products, defective products, or other order concerns:

27. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn, unwashed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Crack Ass of Dawn Coffee
Email: crackassofdawncoffee@zohomail.com 
Business Address: P.O. Box 94 Randolph, NY 14772

CRACK ASS OF DAWN COFFEE

We want you to love your coffee.

If we screwed up your order, we'll work with you to fix it.

If the carrier screwed up, we'll help you investigate it.

If you simply decided you don't like coffee anymore...

Well, that's between you and the rooster.

Thank you for supporting Crack Ass of Dawn Coffee.