Shipping policy

SHIPPING POLICY

Effective Date: October 1, 2026

Welcome to Crack Ass of Dawn Coffee.

We want your coffee, tea, merchandise, and other goodies to get to you safely and as quickly as reasonably possible. The following Shipping Policy explains how orders are processed, shipped, delivered, and handled when something goes sideways.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy, except where prohibited or restricted by applicable law.

1. ORDER PROCESSING

Orders are generally processed within [1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding recognized U.S. holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, sales, holidays, severe weather, unusually high order volumes, or other circumstances outside our reasonable control, processing times may be longer.

We will make reasonable efforts to keep customers informed when significant delays occur.

2. SHIPPING TIMES

Shipping times displayed at checkout are estimates unless expressly stated otherwise.

Estimated delivery dates are not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier, delivery timing is primarily controlled by the carrier.

Crack Ass of Dawn Coffee is not responsible for carrier delays caused by weather, transportation disruptions, mechanical failures, staffing issues, incorrect routing, natural disasters, government actions, or other circumstances outside our reasonable control.

3. SHIPPING METHODS & RATES

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping rates may vary depending on:

  • Destination;
  • Package size and weight;
  • Products purchased;
  • Shipping method selected;
  • Carrier rates; and
  • Promotional shipping offers.

We reserve the right to change shipping methods, carriers, and shipping rates at any time.

Any applicable shipping charge will be presented to you before you complete your purchase.

4. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before submitting your order.

If an order is shipped to an address incorrectly entered by the customer, Crack Ass of Dawn Coffee may be unable to recover or replace the package.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

If you realize that you entered an incorrect address, contact us immediately.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been transferred to a carrier.

5. TRACKING INFORMATION

When tracking information is available, it will generally be provided to the email address associated with your order.

Tracking information is supplied by the applicable carrier.

A tracking number may be created before the carrier physically scans or moves the package. It may therefore take some time for tracking information to become active.

6. DELIVERED PACKAGES

If tracking information indicates that a package has been delivered, but you cannot locate it, please first check:

  • Your mailbox or usual delivery location;
  • Around your residence;
  • With household members;
  • With neighbors;
  • Any designated delivery location; and
  • Directly with the shipping carrier.

You should also contact the carrier as soon as possible.

Once a carrier's tracking system confirms delivery to the address provided at checkout, Crack Ass of Dawn Coffee cannot guarantee replacement or reimbursement for packages that are subsequently lost, stolen, misplaced, or removed after delivery.

However, we may review individual situations and will make reasonable efforts to assist customers when possible.

7. LOST OR STOLEN PACKAGES

Crack Ass of Dawn Coffee is not responsible for packages that are stolen after confirmed delivery.

If a package appears to be lost while in transit, customers should contact us so we can determine what assistance may be available.

Depending on the circumstances, we may contact the carrier or request additional information before determining whether a replacement, refund, or other resolution is appropriate.

A replacement or refund is not automatically guaranteed simply because a package is delayed or cannot immediately be located.

8. DAMAGED PACKAGES

If your order arrives visibly damaged, please photograph the package and its contents before disposing of any packaging.

Contact us at crackassofdawncoffee@zohomail.com within [7 days] of delivery and provide:

  1. Your order number;
  2. Photographs of the shipping package;
  3. Photographs of the damaged product; and
  4. A description of the damage.

We will review the situation and determine an appropriate resolution consistent with applicable law and our Refund/Return Policy.

9. INCORRECT, MISSING, OR DAMAGED ITEMS

If you receive an incorrect item, an item is missing from your order, or an item arrives damaged, please contact us promptly at:

crackassofdawncoffee@zohomil.com

Include your order number and photographs when appropriate.

We will investigate the issue and, when the issue is confirmed to be our responsibility, work with you toward an appropriate resolution.

10. WEATHER & EXTREME CONDITIONS

Coffee, tea, merchandise, and other products may be exposed to extreme temperatures during transportation.

We are not responsible for delays or damage caused solely by extreme weather conditions, natural disasters, carrier disruptions, or other circumstances outside our reasonable control.

During periods of extreme heat, freezing temperatures, hurricanes, snowstorms, or other severe weather events, delivery may take longer than estimated.

11. THIRD-PARTY FULFILLMENT

Certain Crack Ass of Dawn Coffee products may be roasted, packaged, manufactured, stored, or shipped by third-party suppliers or fulfillment partners.

In those circumstances, orders may be subject to the processing, shipping, packaging, and carrier procedures of the applicable fulfillment provider.

We carefully select our business partners, but we cannot guarantee the actions or performance of independent third parties.

We will nevertheless make reasonable efforts to assist customers with legitimate order problems.

12. MULTIPLE PRODUCTS & MULTIPLE SHIPMENTS

Orders containing multiple products may, under certain circumstances, be shipped in separate packages or from different fulfillment locations.

You may therefore receive multiple tracking numbers and packages for a single order.

You will not necessarily receive every product in your order at the same time.

13. PRE-ORDERS & BACKORDERED PRODUCTS

If a product is identified as a pre-order or backordered item, the estimated shipping date will be displayed on the applicable product page or during checkout when available.

Orders containing both immediately available products and pre-order/backordered products may be shipped together or separately at our discretion.

14. INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for reviewing applicable customs requirements, import restrictions, duties, taxes, brokerage fees, and other charges that may apply to their destination.

International delivery times are estimates and may be affected by customs processing or other circumstances outside our control.

Unless expressly stated otherwise, customs duties, import taxes, brokerage charges, and similar fees are the customer's responsibility.

We are not responsible for packages delayed, refused, confiscated, or returned because of a destination country's customs requirements or import restrictions.

15. REFUSED OR UNDELIVERABLE PACKAGES

If a customer refuses delivery or a package is returned because the address was incorrect, incomplete, inaccessible, or otherwise undeliverable, the customer may be responsible for applicable return shipping and reshipping costs.

Any refund will be handled according to our Refund and Return Policy and applicable law.

16. CANCELLATIONS

Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be accommodated.

If you wish to cancel an order, contact us as soon as possible at:

crackassofdawncoffee@zohomail.com

Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

17. SHIPPING DELAYS

We understand that waiting for an order can be frustrating.

However, estimated shipping and delivery times are not guarantees.

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather;
  • Natural disasters;
  • Carrier disruptions;
  • Transportation problems;
  • Labor disruptions;
  • Government actions;
  • Customs delays;
  • Supply-chain disruptions;
  • Incorrect customer information;
  • Incorrect shipping addresses;
  • Theft after confirmed delivery; or
  • Other unforeseen circumstances.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

18. SHIPPING LIABILITY

To the maximum extent permitted by applicable law, Crack Ass of Dawn Coffee will not be responsible for indirect, incidental, special, consequential, or punitive damages resulting from shipping delays, carrier failures, lost or stolen packages, or circumstances outside our reasonable control.

Nothing in this policy is intended to waive or limit any consumer protection rights that cannot legally be waived.

19. POLICY CHANGES

We reserve the right to modify this Shipping Policy at any time.

Changes will become effective when posted on this website unless otherwise stated.

The version of the Shipping Policy in effect at the time of your purchase will generally govern that purchase, subject to applicable law.

20. CONTACT US

If you have questions about shipping, tracking, damaged products, missing items, or an order, please contact us:

Crack Ass of Dawn Coffee
Email: crackassofdawncoffee@zohomail.com
Business Address: P.O. Box 94 Randolph, NY 14772

THE BOTTOM LINE

We want your order to arrive safely, but once that package leaves our hands and enters the carrier's system, some things are simply beyond our control.

We'll do our best to help when something goes wrong—and we'll always try to make things right when the problem is ours.

Thank you for supporting Crack Ass of Dawn Coffee.

Because apparently getting coffee from point A to point B shouldn't require a miracle.

Legal Disclaimer: This Shipping Policy is a general business template and is not a substitute for advice from a licensed attorney. Applicable federal, state, local, and international laws may provide consumers with rights that cannot be waived by a website policy.